Communicating With Patients and Families After Adverse Events and Errors: Preparation and Training Workshop; 1/31/23
This activity is a live webinar presentation that was delivered on January 31, 2023.
The 2- hour presentation agenda includes:
- Background (1 hour)
- Overview of response and disclosure process
- Role of communicating team members
- Review of the response and disclosure process
- Having the conversation (1 hour)
- Preparation and discussion with team members
- Listening and empathy
- Explaining the facts
- Apologize that event occurred
- Questions and next steps
- Review with team and providing support
This activity has been designed to meet the educational needs of primary care physicians, physician assistants, nurses, and nurse practitioners.
At the conclusion of this activity, participants will be able to:
1. Describe the response and disclose process to an adverse event.
2. Describe the importance of disclosure and transparency for patients and families.
3. Define the elements of disclosure.
4. Demonstrate the skills of empathy and active listening in the face of common emotional
responses an adverse event (anger, grief, fear).
This live webinar presentation was delivered on January 31, 2023.
Stephen Brown, MD, FACR
Asher Tulsky, MD
Stephen Brown, MD, FACR
Accreditor Disclosure Policy
Boston University Chobanian and Avedisian School of Medicine asks all individuals involved in the development and presentation of Accredited Continuing Education activities to disclose all financial relationships with ineligible companies. This information is disclosed to all activity participants prior to the start of the educational activity. Boston University Chobanian and Avedisian School of Medicine has procedures to mitigate all relevant financial relationships with ineligible companies. In addition, faculty members are asked to disclose when any unapproved use of pharmaceuticals and devices is being discussed.
In accordance with the Standards for Integrity and Independence in Accredited Continuing Education, all relevant financial relationships with ineligible companies that faculty, planners, authors and anyone who may be in control of content have been mitigated.
Program Faculty Disclosures
Dr. Brown and Dr. Tulsky have no relevant financial relationships to disclose:
The faculty members do not plan on discussing unlabeled/investigational uses of a commercial product.
The following planning committee members from Boston University Chobanian and Avedisian School of Medicine’s Office of Continuing Medical Education have no relevant financial relationships to disclose:
Michael Burk, BS – Senior Program Manager
In support of improving patient care, this activity has been planned and implemented by Boston University Chobanian & Avedisian School of Medicine and the Solomont Simulation Center. Boston University Chobanian & Avedisian School of Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The Boston University Chobanian & Avedisian School of Medicine designates this enduring material for a maximum of 2 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
(Nursing accreditation is be provided by Boston Medical Center)
Boston Medical Center is approved as a provider of nursing continuing professional development by the American Nurses Association Massachusetts, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Participants remain for the entire session and participate in the activities in the session will be awarded 2 contact hours
None of the planners or facilitators have a financial relationships to disclose with ineligible companies
- 2.00 AMA PRA Category 1 Credit™
Boston University Chobanian & Avedisian School of Medicine designates this Enduring activity for a maximum of 2.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 2.00 BMC NursingBoston Medical Center grants contact hours to nurses who complete the session. Boston Medical Center (OH-236) is an approved provider of continuing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation, OBN-001-91.
- 2.00 Participation