(CSHS) Defusing Tense Situations Workshop - 2/10/2022

February 10, 2022

SHIELD is an approved provider of PDPs. SEL PDPs will be awarded to learners who complete this training

This program is designed for individuals who have direct contact with the public and in the course of their jobs may encounter angry, hostile individuals. It is also useful for individuals who find themselves clashing with co-workers. 

The training is designed as a skill-building workshop with a focus on communication skills that help defuse volatile situations with angry, agitated individuals. The course also covers the importance of safety planning and environmental factors that could impact behavior. This course is for people who have never learned these techniques or for people who would like to refresh their skills.

Target Audience

School Nurse Managers in districts receiving CSHS grant funds, School Nurses

Learning Objectives

After completing this course, participants will be able to:

  • Identify the four components of a defusing strategy; Control, Acknowledge, Refocus, Problem-Solve
  • Use communication techniques that calm volatile situations
  • Understand how to design their workplace to minimize disruptive and volatile behavior
Course summary
Course opens: 
11/30/2021
Course expires: 
11/30/2022
Event starts: 
02/10/2022 - 1:00pm EST
Event ends: 
02/10/2022 - 2:30pm EST
Add to calendar: 
Zoom
United States
Faculty 

Alison Freedman

Alison Freedman is an executive coach and corporate trainer who helps leaders increase confidence and improve performance through effective communication. Alison creates an open and engaging learning environment that both challenges and supports individuals and groups. For over 15 years she has worked with individuals from diverse industries, such as government, consulting, technology, banking, and non-profit management. Her client list includes the Commonwealth of Massachusetts, Boston Consulting Group, Bank of America, Mercer, Dell EMC, Cambridge Savings Bank, CBRE, and The TJX Companies. Alison earned an M.B.A and Masters in Education at the University of Michigan where she founded the dual master’s degree program. She received her B.A. in English at Duke University.

 

SHIELD is an approved provider of PDPs. SEL PDPs will be awarded to learners who complete this training

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Disclosure

THIS CONTINUING MEDICAL EDUCATION PROGRAM IS INTENDED SOLELY FOR EDUCATIONAL PURPOSES FOR QUALIFIED HEALTH CARE PROFESSIONALS. IN NO EVENT SHALL BOSTON UNIVERSITY BE LIABLE FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON THE INFORMATION CONTAINED IN THE PROGRAM. IN NO EVENT SHOULD THE INFORMATION CONTAINED IN THE PROGRAM BE USED AS A SUBSTITUTE FOR PROFESSIONAL CARE.  NO PHYSICIAN-PATIENT RELATIONSHIP IS BEING ESTABLISHED. IN NO EVENT SHOULD INFORMATION IN THE MATERIALS REGARDING LAWS, REGULATIONS, OR LEGAL LIABILITY BE CONSIDERED LEGAL ADVICE OR USED AS A SUBSTITUTE FOR CONSULTING WITH AN ATTORNEY.

Copyright

This material is copyrighted by the Massachusetts Department of Public Health (MDPH).  MDPH grants permission for use of these materials for non-commercial educational use only, provided credit is given to the MDPH.  Modification of content is permitted only with prior approval of the MDPH School Health Unit.

ADA Statement

BUSM CME complies with the ADA and the rules and regulations thereof to make reasonable accommodations for our educational activities. If any participant in this educational activity is in need of accommodations, please contact BUSM CME at 617-358-5005.